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OFFICE HOURS: If you need to contact us, you may do so by phone or through email. Please be aware that our office is only open one day per week, usually on Monday afternoons. We apologize for any inconvenience this may cause you in trying to reach us, but we have limited staffing and hours. The quickest and most expedient way to resolve your concern is through email (email@example.com). Thank you for your understanding.
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MISSING ISSUE CLAIMS: For domestic journals, please allow 4-6 weeks for delivery from publication date. For international journals, please allow 6-8 weeks from publication date. However, if, after this time, you still have not received your journal you may file a missing issue claim. Please note that in our experience international mailing is proving to be a problem over which we have little control. We regret to say that, for international mailings, we must have a policy of honoring a maximum of one claim per issue on missing journals. Also, we request that claims for missing issues be made within four months of each issues publication date.